Terms and Conditions

1. Definitions

• The Agreement means the agreement entered into between Helm Collective and the Patient, consisting of the Service-Specific Terms and the General Terms and Conditions.
• General Terms and Conditions means these general terms and conditions.
• Service-Specific Terms means the terms specific to the service ordered.
• Helm Collective AB, corporate registration number 559581-6660, is a registered healthcare provider supervised by the Swedish Health and Social Care Inspectorate (IVO).
• The Service means the medical service or services ordered by the Patient and defined in the Service-Specific Terms.
• The Patient means the natural person who, in the capacity of patient, has ordered the Service.

2. Parties

The parties to the Agreement are the Patient and Helm Collective.

3. Applicability

3.1 The Service-Specific Terms and the General Terms and Conditions apply between Helm Collective and the Patient on each order of a Service and must be accepted by the Patient before Helm Collective can begin performing the Service.

4. Scope

4.1 General

4.1.1 Helm Collective is a private clinic and not an emergency care or primary care unit. For acute care, always contact SOS 112 or visit an emergency department. For primary care matters, contact your GP or local health center.

4.1.2 The Patient may use Helm Collective's services only for their own health improvement and for the purpose intended by the Service.

4.1.3 Helm Collective has the right to discontinue the provision of the Service if Helm Collective determines that it is not in a position to assist the Patient to a sufficient degree. In the event of such discontinuation, Helm Collective will refund an amount corresponding to the remaining treatment time in the case of prepayment, and in the case of ongoing monthly payment the Patient's payment obligation for future payments will cease.

4.1.4 Helm Collective shall perform the Service in a professional, competent, and ethical manner.

4.2 Clinical services

4.2.1 All clinical services are provided in accordance with the laws and regulations applicable to healthcare in Sweden, including the Swedish Health and Medical Services Act (2017:30), the Swedish Patient Safety Act (2010:659), and the Swedish Patient Data Act (2008:355). Patient records are kept in accordance with the Swedish Patient Data Act. Informed consent is obtained from the Patient before clinical treatment begins.

4.2.2 Helm Collective's personnel shall observe the ethical rules of the Swedish Medical Association when performing the Service.

4.2.3 Clinical services are provided in accordance with the Service-Specific Terms and as agreed with the treating physician.

4.2.4 The Patient is responsible for following, to the best of their ability, the treatment plan established in consultation with their physician, in order to optimize the possibility of reaching desired health goals with the support of their care team.

4.2.5 The Patient is responsible for implementing changes in lifestyle, diet, and habits and, through this and through collaboration with Helm Collective's healthcare staff who provide support during the change, influences the result that will be achieved.

4.2.6 The Patient is obliged to inform Helm Collective of all medications and supplements the Patient is taking, of any other treatments the Patient has undergone or is undergoing, and to answer truthfully in the health questionnaire and, where necessary, to supplement previously provided information when changes have occurred or new information has emerged. The Patient is also obliged to inform Helm Collective of any sustained deterioration in the Patient's state of health.

5. Price and payment

5.1 Price

5.1.1 The price for the Service is set out in the booking confirmation.

5.2 Payment

5.2.1 The fee for the Service and add-ons, together with payment options, is set out in the current price list at helmlongevity.se.

Payment is made in connection with the visit, unless otherwise agreed. Where invoicing applies, payment terms are 10 days net. In the event of late payment, reminder fees and statutory interest on overdue payments will be added. The Agreement may also be terminated.

5.3 Rescheduling and cancellation

5.3.1 The Patient may contact Helm Collective by email at info@helmlongevity.se to reschedule or cancel an appointment (at the clinic or online).

5.3.2 Cancellation must be notified no later than 24 hours before the time of the booked appointment.

5.3.3 In the event of non-attendance or cancellation less than 24 hours before the booked time, a fee of 1,500 SEK is charged for visits with a physician and 750 SEK for visits with a nurse or health coach. This fee does not apply to introductory calls.

5.4 Right of withdrawal

5.4.1 In accordance with the Swedish Distance Contracts Act, Chapter 2, Section 10, the Patient has the right to terminate the Service (right of withdrawal) by notifying Helm Collective within two (2) weeks of the Agreement being entered into. The right of withdrawal applies provided that the Patient has not initiated any clinical service or treatment within the scope of the Service. Where the right of withdrawal is exercised, fees paid will be refunded. Withdrawal can be notified by email to info@helmlongevity.se. Helm Collective confirms the withdrawal by email.

6. Handling of data and personal data

6.1.1 Helm Collective AB always processes the Patient's personal data in accordance with applicable legislation, including GDPR and the Swedish Patient Data Act (2008:355). Helm Collective AB's complete privacy policy is available at helmlongevity.com/privacy-policy and forms part of this Agreement.

6.1.2 The Patient consents to Helm Collective storing and using information about the Patient.

6.1.3 The Patient consents to Helm Collective storing, in accordance with applicable Swedish legislation, medical history including name, personal identity number, address, email address, photo, lab results, record notes, treatments (and other information the Patient has provided to Helm Collective) for the purpose of following up the Patient's activity and tailoring the Patient's medical plan.

6.1.4 The Patient has the right to access their medical history and may request that any part not required by applicable law to be retained be deleted. Helm Collective confirms receipt of such deletion requests. Patient data that has been anonymized in accordance with this section will not, however, be deleted, as it cannot be linked to a specific patient.

6.1.5 All personnel involved in the Patient's care have access to record information because they are required by law to document the information they receive. This includes administrative staff who answer the phone or handle lab results, nurses who meet the Patient at the blood draw, and physicians and health coaches the Patient meets at the clinic or online for health consultations. All personnel who come into contact with the Patient are subject to a duty of confidentiality under Chapter 6 of the Swedish Patient Safety Act (2010:659) and Chapter 25 of the Swedish Public Access to Information and Secrecy Act (2009:400). Read more about how we handle personal information in our privacy policy.

6.1.6 Helm Collective communicates clinical information with the Patient in personal meetings or via the messaging function in EasyPractice. Clinical information is not communicated by email.

6.1.7 Coaching and tips for changing habits and behaviors are communicated in personal meetings and via the messaging function in EasyPractice.

6.1.8 The Patient consents to Helm Collective using, for marketing purposes, all forms of communication, including but not limited to email, SMS, MMS, and push notifications, to inform about and/or market its offerings in accordance with Section 19 of the Swedish Marketing Act. The Patient may at any time withdraw consent to receive marketing communications by contacting Helm Collective. Helm Collective nonetheless reserves the right to communicate changes to the terms relating to the Service directly with the Patient. Helm Collective retains all marketing-related data for two years after the most recent order.

7. Force majeure

7.1 Helm Collective is released from liability for failure to perform its obligations under the Agreement if the failure is due to a circumstance beyond Helm Collective's control that Helm Collective could not reasonably have foreseen at the time the Agreement was entered into, such as lightning strikes, fire, natural disaster, epidemic, labor dispute, changes in laws, regulations, or government decisions, government intervention, general disruptions to data or telecommunications, and obstacles to or delays in deliveries from subcontractors due to the circumstances stated above.

8. Assignment

8.1 Helm Collective has the right to assign, in whole or in part, its rights and obligations under the Agreement to another affiliated company.

9. Invalidity of provisions

9.1 If any provision of the Agreement is invalid, this shall not affect the other parts of the Agreement. Helm Collective shall, however, so far as possible, adjust the provision to give effect to its intent.

10. Intellectual property rights

10.1 All title, copyright, and all other rights to the Service, inventions, knowledge, methods, models, and documentation used and/or provided by Helm Collective, as well as Helm Collective's business name and trademark, belong exclusively to Helm Collective. Any copying, modification, transfer, and/or other use of Helm Collective's material that is not expressly permitted by Helm Collective's instructions is prohibited. Unauthorized use of Helm Collective's intellectual property rights may, in addition to constituting a breach of these General Terms and Conditions, be a criminal offense. Helm Collective reserves the right to take legal action in the event of unauthorized use of its intellectual property rights.

11. Disputes

11.1 The Agreement and the General Terms and Conditions shall be interpreted and applied in accordance with Swedish law. Any dispute arising out of the Agreement and the General Terms and Conditions shall be settled by the general courts, with Gothenburg District Court (Göteborgs tingsrätt) as the court of first instance.

11.2 The Patient may submit any views on the care provided directly to Helm Collective AB, which is obliged to investigate complaints in accordance with HSLF-FS 2017:40. The Patient may also turn to the patient advisory committee (patientnämnden) in their region or to the Swedish Health and Social Care Inspectorate (IVO).

11.3 In the event of a consumer dispute relating to the Agreement that cannot be resolved between the parties, the Patient has the right to turn to ARN (Swedish National Board for Consumer Disputes), Box 174, 101 23 Stockholm, www.arn.se. Helm Collective undertakes to participate in ARN's review and to follow the board's recommendations. The Patient may also use the EU's online dispute resolution platform at ec.europa.eu/consumers/odr.